Grow Your Ecommerce Business! 8 Customer Experience Metrics You Need to Know

Customer experience has already surpassed product and price as the number one key brand differentiator. Unfortunately, while 80% of companies believe they deliver excellent customer experiences, only 8% of customers think that they do.

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Why Are Customer Experience Metrics Important?

Customer experience (CX) metrics give you a complete picture of what others think about your company or brand. Download our ebook covering 10 of the most important reasons to track customer experience metrics, as well as:

  • 8 CX Metrics 📊
  • CX statistics 👀
  • CX touchpoints 📍

Get the guide now to gain a better understanding of the lifetime value of each customer, customer retention rates, average handling times, and more!

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